Shipping & Pickup Policy

Last updated: November 11, 2026

At Klinken & Kranen, we aim to make shopping for your home and improvement projects simple and convenient.

We offer local delivery and order pickup in Sint Maarten, allowing you to choose the option that best suits your needs.

Please review the information below before placing your order.

1. Delivery Area

Klinken & Kranen currently offers local delivery within Sint Maarten.

All orders are fulfilled from our local inventory in Sint Maarten. We do not currently offer international shipping or direct shipping from the Netherlands to individual customers.

Delivery availability may depend on your location, road accessibility, and the size or weight of your order.

If we cannot deliver to your address, we will contact you to discuss alternative arrangements, including local pickup.

2. Delivery Fees

Delivery fees are calculated based on the available delivery options and will be clearly communicated before completing your purchase.

Local delivery fee: To be calculated upon checkout

Free delivery threshold (if applicable): Orders of $100 or more

All fees are displayed in United States Dollars (USD).

Any additional delivery charges requiring your agreement will be communicated before the order is finalized.

3. Pre-Orders, Order Processing & Delivery Times

3.1 Pre-Order Availability

During our initial launch period, products offered by Klinken & Kranen will be available for pre-order.

Our first shipment is expected to arrive in Sint Maarten during Q1 2027 (January–March 2027).

By placing a pre-order, you reserve your selected products from our incoming inventory.

Please note that pre-ordered products are not yet available for immediate delivery or pickup.

3.2 Estimated Arrival & Availability

The expected arrival period is an estimate based on our current shipping arrangements.

Actual availability may be affected by international shipping schedules, customs clearance, port handling, or other logistical circumstances.

Once the shipment has arrived, cleared customs, and the products are ready for distribution, customers will be notified about delivery or pickup arrangements.

Q1 2027 is an estimated arrival period, not a guaranteed delivery date. Any specifically agreed delivery deadlines and statutory consumer rights remain unaffected.

3.3 Pre-Order Payments

Customers may place pre-orders using the payment methods available during checkout.

Online payments are processed securely through Mollie.

Where cash payment is offered, payment may be made upon delivery or collection in Sint Maarten.

A pre-order confirmation will be sent to the customer after the order has been placed.

3.4 Pre-Order Changes & Cancellations

Customers who wish to change or cancel a pre-order before delivery or pickup should contact us at order@klinkenenkranen.nl

We allow pre-orders to be cancelled before dispatch or collection for a full refund of amounts paid.

If a shipment is significantly delayed or a product becomes unavailable, we will contact affected customers to discuss available options, including cancellation and a full refund.

This policy does not limit any statutory cancellation, withdrawal, or delivery rights under applicable consumer protection laws.

3.5 Delivery & Pickup After Arrival

Once our inventory is available locally in Sint Maarten, orders will be prepared for local delivery or pickup.

Customers will receive confirmation when their order is ready.

Estimated processing time after local availability: 7 Business days

Estimated local delivery time after processing: 3 Business days

Delivery and pickup arrangements will be coordinated by our authorized local representative.

Customers will be contacted by email, telephone, or WhatsApp where necessary to arrange a suitable delivery or collection time.

4. Delivery Arrangements

To ensure a smooth delivery experience, please provide:

  • Your full name.

  • A valid telephone or WhatsApp number.

  • A complete and accurate delivery address.

  • Any relevant landmarks or delivery instructions.

  • A contact person who will be available to receive the order.

Our delivery representative may contact you before arriving.

Please ensure that someone is available to accept the delivery at the arranged time.

5. Unsuccessful Deliveries

If delivery cannot be completed because the customer is unavailable, cannot be contacted, or has provided incorrect delivery information, we will attempt to arrange another delivery.

An additional delivery fee may apply where the unsuccessful attempt resulted from incorrect information or customer unavailability.

Any additional fee will be communicated and agreed upon before rescheduling.

If delivery cannot be completed, customers may be offered the option to collect their order from our designated pickup location.

Your statutory rights remain unaffected.

6. Local Pickup

We also offer a convenient local pickup option in Sint Maarten.

Customers may select Local Pickup during checkout when available.

Once your order has been prepared, you will receive a notification with pickup instructions.

Pickup location: [PICKUP LOCATION, SINT MAARTEN]

Pickup hours: [DAYS AND HOURS OR BY APPOINTMENT ONLY]

Please wait until you receive confirmation that your order is ready before visiting the pickup location.

What to Bring

When collecting your order, please have:

  • Your order number or order confirmation.

  • Your chosen payment method if payment is due upon collection.

We may request reasonable confirmation that the person collecting the order is authorized to do so.

Collection by Someone Else

If another person will collect your order on your behalf, please notify us in advance and provide their name.

The person collecting the order may be asked to provide the order number or other reasonable verification.

7. Payment on Delivery or Pickup

Customers may select available online payment methods during checkout.

Where offered, cash payment is also available for local delivery and pickup orders.

For cash payments:

  • Payment must be made in USD.

  • The full amount is due upon delivery or collection.

  • Please have the correct amount available where possible.

  • Products will be handed over once payment is completed.

  • A payment receipt or confirmation will be provided.

Online payments are processed securely through our designated payment service provider, Mollie.

8. Large, Heavy or Fragile Items

Certain products may require additional handling because of their size, weight, or fragile nature.

If an order requires special delivery arrangements, we will communicate these requirements before completing the purchase.

Additional delivery charges may apply only where clearly disclosed and agreed upon before the purchase.

Delivery does not include installation, assembly, or fitting unless expressly stated in the product description or agreed upon separately.

9. Damaged or Missing Items

We take care when preparing and delivering orders.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as reasonably possible.

Email: order@klinkenenkranen.nl

Phone / WhatsApp: [CONTACT NUMBER]

Please provide your order number and a description of the issue. Photographs are helpful where available.

We will review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.

Klinken & Kranen remains responsible for delivery and order fulfillment carried out by our authorized local representative.

10. Responsibility for Orders

Klinken & Kranen remains responsible for products until they have been delivered to the customer or a person designated by the customer, except where applicable law provides otherwise.

For pickup orders, responsibility transfers when the customer or their authorized representative receives the products, subject to applicable law.

We will not leave orders unattended without the customer’s prior agreement.

11. Delays & Unexpected Circumstances

Occasionally, delivery schedules may be affected by circumstances such as severe weather, road closures, transport disruptions, or other events outside our reasonable control.

If your delivery is affected, we will make reasonable efforts to notify you and arrange an alternative delivery date.

Nothing in this policy limits your rights regarding late or failed delivery under applicable consumer protection laws.

12. Returns & Cancellations

If you wish to cancel or return an order, please review our Returns & Refunds Policy.

Eligible online purchases have a 14-calendar-day withdrawal period, subject to applicable consumer protection laws and statutory exceptions.

Customers may contact us to arrange a return through our designated local return location.

13. Contact Us

For questions about delivery availability, order status, or pickup arrangements, please contact:

Klinken & Kranen

Email: info@klinkenenkranen.nl

Phone / WhatsApp: [CONTACT NUMBER]

Website: www.klinkenenkranen.nl

Local Operations: Sint Maarten

All local delivery and pickup services are coordinated by our authorized local representative on behalf of Klinken & Kranen.

Thank you for shopping with Klinken & Kranen. We look forward to helping you find the right products for your home and projects.