Privacy Policy

Last updated: November 11, 2026

At Klinken & Kranen, we value your privacy and are committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, make a pre-order, contact us, or use our services.

We process personal data in accordance with the European Union General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

Klinken & Kranen is an online retailer operated as a sole proprietorship registered in the Netherlands.

Our online store serves customers in Sint Maarten, offering hardware, home improvement products, bathroom fixtures, bedding, home accessories, and household essentials.

Business Information

  • Business name: Klinken & Kranen

  • Legal structure: Sole Proprietorship (Eenmanszaak)

  • Registered address: Westerpark 138, 2231DM, Rijnsburg

  • Chamber of Commerce (KvK): 63060876

  • VAT identification number: NL002225022B40

  • Email: info@klinkenenkranen.nl

  • Phone / WhatsApp: [CONTACT NUMBER]

  • Website: www.klinkenenkranen.nl

Klinken & Kranen is the data controller responsible for the processing of personal information described in this Privacy Policy.

For privacy-related questions, please contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

2.1 Information You Provide

When placing an order, making a pre-order, creating an account, or contacting us, we may collect:

  • First and last name.

  • Billing address.

  • Delivery address.

  • Email address.

  • Telephone or WhatsApp number.

  • Order details and purchase history.

  • Delivery or pickup preferences.

  • Messages and customer service correspondence.

  • Information you voluntarily provide when contacting us.

2.2 Payment Information

When you make a purchase, we process information necessary to confirm and administer your payment.

Online payments are processed through our payment service provider, Mollie.

Depending on your chosen payment method, Mollie may process payment card details, banking information, transaction identifiers, and other payment-related information.

Klinken & Kranen does not directly store complete payment card numbers or card security codes.

We may retain transaction references, payment status, amounts, dates, and other information necessary for accounting, refunds, fraud prevention, and customer service.

For cash payments, we record the payment amount, order reference, date, and payment status where necessary.

2.3 Information Collected Automatically

When you visit our website, certain technical information may be collected, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and technical request information.

  • Date and time of website access.

  • Cookie preferences and related technical identifiers.

This information may be used to maintain website security, operate the online store, and improve its functionality.

Additional analytics or marketing information may be collected where such tools are enabled and the required legal basis, including consent where applicable, has been established.

3. How We Use Your Information

We use personal information for the following purposes.

Order Processing & Fulfillment

To receive and process orders, manage pre-orders, confirm payments, prepare products, and arrange local delivery or pickup.

Legal basis: Performance of a contract or steps requested before entering into a contract.

Customer Communication

To send order confirmations, pre-order updates, delivery notifications, pickup instructions, and responses to customer inquiries.

Legal basis: Performance of a contract or our legitimate interest in providing customer support, depending on the communication.

Payment Processing

To process online or cash payments, verify payment status, administer refunds, and maintain transaction records.

Legal basis: Performance of a contract and compliance with applicable legal obligations.

Accounting & Legal Compliance

To maintain required financial records, respond to lawful requests, and comply with accounting, tax, and other legal obligations.

Legal basis: Compliance with a legal obligation.

Website Security & Fraud Prevention

To maintain website functionality, prevent unauthorized access, investigate suspicious activities, and protect our customers and business.

Legal basis: Our legitimate interests in operating a secure website and preventing fraud, subject to applicable law and appropriate balancing of interests.

Marketing Communications

If we offer promotional emails or newsletters, we will send them only where we have an appropriate legal basis to do so.

Where consent is required, we will request it before sending marketing messages.

You can withdraw your consent or unsubscribe from marketing communications at any time.

4. Pre-Orders

During our initial launch period, certain products are available for pre-order while our inventory is being shipped to Sint Maarten.

Our first shipment is expected to arrive during Q1 2027 (January–March 2027).

When you place a pre-order, we collect the information necessary to:

  • Reserve the ordered products.

  • Process or record your selected payment method.

  • Contact you with relevant order and shipment updates.

  • Arrange delivery or pickup once the products become available.

  • Process cancellations and refunds when necessary.

We will not use pre-order information for unrelated marketing purposes without a valid legal basis.

5. Local Order Fulfillment in Sint Maarten

Klinken & Kranen is a sole proprietorship registered in the Netherlands. Our local order fulfillment operations are carried out in Sint Maarten by an authorized representative working under our instructions.

Our representative uses an individual, access-controlled WooCommerce account to manage local orders, deliveries, pickups, and related customer service activities.

Access is limited to the customer information necessary for these tasks, which may include:

  • Customer name and order number.

  • Delivery address.

  • Telephone number.

  • Products ordered and quantities.

  • Delivery or pickup instructions.

  • Payment status and amounts due for cash orders.

The representative is not permitted to use customer information for personal purposes, independent marketing, or unauthorized disclosure.

Klinken & Kranen remains responsible for determining how and why customer information is processed.

6. Sharing Information with Third Parties

We do not sell personal information to third parties.

We may share personal information with trusted service providers when necessary to operate our business, including:

Payment Service Providers

We use Mollie to process supported online payments.

Mollie processes payment information according to its own privacy obligations and applicable financial regulations.

For more information, please visit Mollie’s Privacy Statement:

https://www.mollie.com/legal/privacy

Website & E-Commerce Services

Our online store operates using WordPress and WooCommerce.

These systems support product browsing, shopping carts, customer accounts where enabled, checkout, and order administration.

Our website hosting provider and relevant technical service providers may process information to keep the website operational and secure.

Hosting provider: TransIP (The Netherlands)

Local Fulfillment

Our authorized representative in Sint Maarten receives the customer information necessary to coordinate storage, delivery, pickup, and local return arrangements.

Accounting & Professional Services

Where necessary, limited information may be shared with accountants, professional advisers, or business administration providers.

Legal Authorities

We may disclose information where required by applicable law or a valid legal obligation.

We require service providers acting on our behalf to handle personal information appropriately and in accordance with relevant contractual and legal requirements.

7. Cookies & Similar Technologies

Our website uses cookies and similar technologies to support essential functionality and, where enabled, website analytics or marketing.

Essential Cookies

Essential cookies help operate features such as:

  • Shopping carts.

  • Checkout functionality.

  • Customer login sessions.

  • Security features.

  • Cookie preference storage.

These cookies are necessary for the website to function properly.

Analytics Cookies

If enabled, analytics cookies may help us understand how visitors use our website and improve its performance.

Where legally required, such cookies will only be activated after obtaining the visitor’s consent.

Marketing Cookies

If we enable advertising or marketing technologies, these may use cookies or similar identifiers to measure campaigns or provide relevant advertising.

Where required by law, these technologies will only be activated after consent has been obtained.

For further information, please see our Cookie Policy.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, providing customer service, complying with legal obligations, and resolving disputes.

Order & Financial Records

Records forming part of our legally required Dutch business administration are generally retained for 7 years, unless a different statutory retention period applies.

Customer Accounts

Where customer accounts are available, account information is retained while the account remains active or as otherwise necessary for legitimate business or legal purposes.

Customer Service Messages

Customer correspondence is retained for as long as reasonably necessary to resolve inquiries, manage complaints, and establish or defend legal claims.

Incomplete & Cancelled Orders

Personal information associated with abandoned, failed, or cancelled orders that does not need to be retained for accounting or legal purposes will be deleted or anonymized according to our data retention settings.

Marketing Information

Where consent is used for marketing, relevant information is generally retained until consent is withdrawn or the information is no longer necessary, subject to any limited retention needed to record and honor opt-out requests.

Once personal information is no longer required, we will securely delete or anonymize it, unless further retention is legally required.

9. Processing of Personal Data Outside the European Economic Area

As part of our local fulfillment operations, authorized personnel in Sint Maarten may access customer information through our WooCommerce system.

We restrict access to information necessary for order fulfillment and apply appropriate technical and organizational security measures.

Where access or disclosure constitutes an international transfer under the GDPR, Klinken & Kranen will ensure that the applicable legal requirements and appropriate transfer safeguards are satisfied before the transfer takes place.

For further information about the processing of your personal information, please contact us at info@klinkenenkranen.nl

10. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, misuse, alteration, and unauthorized disclosure.

Depending on the systems and services used, these measures may include:

  • Encrypted website connections (HTTPS).

  • Restricted access to customer and order information.

  • Secure account authentication.

  • Software and security updates.

  • Appropriate access controls for our local representative.

  • Secure payment processing through our payment provider.

  • Backup and recovery measures.

Access to personal information is limited to individuals and service providers who need it for legitimate business purposes.

No internet-based system can be guaranteed to be completely secure, but we take appropriate measures to reduce foreseeable risks.

11. Your Privacy Rights

Under the GDPR, and subject to applicable legal conditions, you may have the right to:

  • Access: Request information about the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Erasure: Request deletion of personal information where applicable.

  • Restriction: Request that certain processing activities be limited.

  • Data Portability: Request personal data in a structured, commonly used, machine-readable format where applicable.

  • Objection: Object to processing based on legitimate interests or to direct marketing.

  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact:

info@klinkenenkranen.nl

We may request reasonable information to verify your identity before responding.

We will respond within the timeframe required by applicable law, generally within one month under the GDPR, subject to any lawful extension.

Certain information may need to be retained to comply with legal obligations even after a deletion request.

12. Automated Decision-Making

We do not currently intend to make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

Payment service providers may separately use automated systems for fraud prevention, security, and regulatory compliance in accordance with their own legal obligations and privacy policies.

If our practices change in a way that requires additional transparency, we will update this policy.

13. Children’s Privacy

Our online store is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children for independent marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, including payment service providers, manufacturers, or social media platforms.

We are not responsible for the privacy practices of independently operated third-party websites.

We recommend reviewing their privacy policies before submitting personal information.

15. Complaints About Personal Data

If you have concerns about how we handle your personal information, please contact us first so we can investigate and address your concerns.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

In the Netherlands, the relevant authority is:

Autoriteit Persoonsgegevens

Website: https://autoriteitpersoonsgegevens.nl

This does not restrict any other applicable rights or remedies.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, business activities, service providers, or applicable data protection requirements.

The latest version will always be published on our website with the date of the most recent update.

Where legally required, we will provide additional notice of material changes.

17. Contact Information

For privacy-related questions or requests, please contact:

Klinken & Kranen

Registered in the Netherlands as a sole proprietorship.

Business address: Westerpark 138, 2231DM, Rijnsburg

Chamber of Commerce (KvK): 63060876

Email: info@klinkenenkranen.nl

Phone / WhatsApp: [CONTACT NUMBER]

Website: www.klinkenenkranen.nl

Your trust matters to us. At Klinken & Kranen, we are committed to handling your information with care and transparency.