Returns & Refunds Policy
Last updated: November 11, 2026
At Klinken & Kranen, we want you to shop with confidence. Whether you’re purchasing hardware, bathroom fixtures, bedding, or home accessories, we aim to make returns and refunds simple, fair, and transparent.
This policy applies to purchases made through our online store, including pre-orders.
1. Our 14-Day Return Policy
Customers may cancel eligible online purchases within 14 calendar days after receiving or collecting their order, without giving a reason.
The 14-day period begins on the day after you, or a person designated by you, receives the product.
If an order contains multiple products delivered separately, the period begins after receipt of the final product, where required by applicable law.
You may also exercise your cancellation rights before receiving the product.
This policy does not limit any longer or additional rights under mandatory consumer protection laws.
2. Pre-Order Cancellations
During our initial launch period, Klinken & Kranen will accept pre-orders for products expected to arrive in Sint Maarten during Q1 2027 (January–March 2027).
We understand that plans can change while waiting for incoming stock.
Pre-orders may be cancelled free of charge at any time before delivery or collection.
To cancel a pre-order, contact us using the details below and provide your order number.
If you have already paid online, we will arrange a full refund using the original payment method, unless another method is agreed.
If your pre-order was placed using cash payment on delivery or pickup, no payment will be due for a successfully cancelled order.
If a product becomes unavailable or cannot be supplied, we will contact you and offer an appropriate solution, including a full refund.
3. How to Request a Return
To request a return or exercise your right of withdrawal, please notify us within the applicable cancellation period.
Email: order@klinkenenkranen.nl
Online withdrawal form:
Please include:
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Your name.
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Your order number.
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The product or products you wish to return.
You do not need to provide a reason when exercising your withdrawal right.
We will acknowledge your request and provide return instructions.
4. Returning Your Products
Once you have notified us of your withdrawal, please return the products within 14 calendar days, unless applicable law provides otherwise.
Returns can be arranged through our designated local return location in Sint Maarten.
Local return location: [RETURN LOCATION, SINT MAARTEN]
Return arrangements: [BY APPOINTMENT / RETURN HOURS]
Please contact us before visiting the return location so that our representative can arrange to receive your items.
You may also contact us for information about other available return methods.
5. Product Condition
You may inspect a product as reasonably necessary to determine its nature, characteristics, and functionality.
Please handle products carefully and include any supplied accessories, components, and documentation when returning them.
Original packaging is appreciated but is not an absolute requirement for exercising a statutory withdrawal right.
Where permitted by law, we may make an appropriate deduction for a reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
This does not affect your statutory rights concerning defective or non-conforming products.
6. Products That May Be Excluded from Returns
Certain products may be excluded from change-of-mind cancellation rights where an applicable statutory exception applies.
Examples may include:
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Products made to your individual specifications or clearly personalized.
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Sealed products that are genuinely unsuitable for return for health or hygiene reasons once unsealed, where the statutory conditions for the exception are met.
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Other products expressly exempted under applicable consumer legislation.
Important: Discounted, clearance, and promotional products are not automatically excluded from returns.
Products that are defective, damaged, or do not conform to the purchase agreement remain subject to applicable statutory consumer rights, regardless of any change-of-mind return exception.
7. Return Costs
For change-of-mind returns, customers are responsible for the direct costs of returning the products, provided this was clearly communicated before purchase and is permitted by applicable law.
Customers may arrange to return eligible products to our designated local return location in Sint Maarten.
If you receive a defective, incorrect, or non-conforming product, Klinken & Kranen will arrange an appropriate remedy without charging costs that must legally be borne by the seller.
Any optional collection service and its cost will be communicated before you agree to use it.
8. Refunds
Once you have notified us of a valid withdrawal, we will process your refund as soon as reasonably possible and within 14 calendar days of receiving your cancellation notice, unless a shorter period is required by applicable law.
Where legally permitted, we may withhold reimbursement until we have received the returned products or you have supplied acceptable proof that they have been returned, whichever occurs first.
Online Payments
For orders paid online through Mollie, refunds will normally be issued to the original payment method.
The time it takes for refunded funds to appear in your account may depend on your bank or payment provider.
Cash Payments
For purchases paid in cash, we will arrange a suitable refund method with your agreement.
Refunds will be provided without additional charges to you.
Delivery Fees
If you cancel your entire eligible order, standard outgoing delivery charges will also be refunded where required by law.
Additional charges for an expressly selected premium delivery service may be excluded where legally permitted.
For partial returns, the original delivery fee will not normally be refunded unless required by applicable law or agreed otherwise.
9. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible.
Email: order@klinkenenkranen.nl
Include your order number and a description of the issue. Photographs are helpful where available.
We will assess the issue and arrange an appropriate solution, which may include:
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Supplying missing parts.
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Repairing the product.
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Replacing the product.
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Providing a price reduction.
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Issuing a refund.
Your statutory rights concerning product conformity and legal guarantees remain unaffected.
10. Exchanges
If you would like to exchange a product for a different size, color, finish, or model, please contact us.
Exchanges are subject to product availability.
Because some products are available in limited quantities, we cannot guarantee that an alternative item will be available.
Where an exchange cannot be arranged, you may request a return or refund in accordance with this policy and applicable law.
11. Contact Us
For questions about pre-order cancellations, returns, refunds, or product issues, please contact:
Klinken & Kranen
Email: info@klinkenenkranen.nl
Phone / WhatsApp: [CONTACT NUMBER]
Website: www.klinkenenkranen.nl
Registered Business: Klinken & Kranen
Country of Registration: The Netherlands
Local Order Fulfillment: Sint Maarten
Our authorized local representative assists with local collection and return arrangements, while Klinken & Kranen remains responsible for processing cancellations, refunds, and customer complaints.
Model Withdrawal Form
Complete this form only if you wish to withdraw from your purchase. You may also notify us by email or use the online withdrawal form.
To: Klinken & Kranen
Email: order@klinkenenkranen.nl
I hereby give notice that I withdraw from my purchase of the following product(s):
Product(s): ______________________
Order number: ______________________
Order date: ______________________
Date received (if applicable): ______________________
Customer name: ______________________
Customer address: ______________________
Date: ______________________
Signature (only if submitted on paper): ______________________
Thank you for shopping with Klinken & Kranen. We’re committed to making your shopping experience convenient and reliable.