Terms & Conditions

Last updated: November 11, 2026

Welcome to Klinken & Kranen.

These Terms & Conditions govern the use of our website and all purchases made through our online store.

By placing an order, you agree to these Terms & Conditions, without affecting any mandatory consumer rights under applicable law.

Please read these terms carefully before placing an order.

1. Company Information

Klinken & Kranen is an online retailer operated as a sole proprietorship registered in the Netherlands with the Dutch Chamber of Commerce (Kamer van Koophandel).

We specialize in door hardware, home improvement products, bathroom fixtures, bedding, home accessories, and household essentials.

Our online store serves customers in Sint Maarten. Products are stocked and distributed locally through an authorized representative who manages storage, deliveries, and order collections on our behalf.

Business Details

• Business name: Klinken & Kranen

• Legal structure: Sole Proprietorship (Eenmanszaak)

• Proprietor: Danny van der Hoeven

• Country of registration: The Netherlands

• Registered address: Westerpark 138, 2231DM, Rijnsburg

• Chamber of Commerce (KvK): 63060876

• VAT identification number: NL002225022B40

• Email: info@klinkenenkranen.nl

• Phone / WhatsApp: 

• Website: www.klinkenenkranen.nl

Klinken & Kranen is the contracting seller for all purchases made through our website. Our authorized representative in Sint Maarten handles local fulfillment on our behalf and does not act as a separate seller.

2. Products & Availability

We aim to provide accurate product descriptions, images, dimensions, specifications, and availability information.

Please note:

• Product colors and finishes may vary slightly due to photography, lighting, and screen settings.

• Measurements and specifications are provided as accurately as possible.

• Products are subject to availability.

• Certain products are available in limited quantities and may not be restocked.

• Product listings may be updated or discontinued without prior notice.

If a product becomes unavailable after an order has been placed, we will contact you to offer an alternative or arrange a refund for the unavailable item.

We will not substitute products without your consent.

Products are described as new, used, refurbished, or otherwise where applicable. Any material imperfections or limitations known to us will be disclosed in the product description.

3. Prices & Currency

All prices displayed on our website are in United States Dollars (USD) unless otherwise stated.

• Prices include applicable taxes where these must legally be included in the advertised consumer price.

• Any delivery fees will be clearly communicated before completing your order.

• Prices may change without prior notice.

• Price changes do not affect orders already accepted.

• Promotional prices apply only during the advertised promotional period or while stocks last.

In the event of an obvious pricing or technical error, we will contact you before fulfilling the affected order.

If a price correction is necessary, you may accept the corrected price or cancel the affected item and receive a full refund of any amount paid for it.

Nothing in this section limits your statutory rights.

4. Orders & Order Confirmation

Orders can be placed through our website.

After submitting an order, you will receive an email acknowledging receipt of your order.

An order is accepted when we expressly confirm acceptance or begin fulfilling it, subject to applicable consumer law.

Please ensure that all information provided during checkout is complete and accurate, including:

• Full name

• Email address

• Telephone number

• Delivery address, where applicable

• Any relevant delivery instructions

We may contact you if additional information is required to process your order.

If we are unable to fulfill an accepted order, we will notify you promptly and arrange an appropriate solution, including a refund where applicable.

5. Payment Methods

Klinken & Kranen offers the following payment options, subject to availability during checkout.

5.1 Online Payments

Online payments are securely processed through our designated payment service provider, Mollie.

Available payment methods may include credit cards, debit cards, and other supported payment methods displayed during checkout.

Payment availability may vary depending on the payment provider, currency, and customer’s location.

Klinken & Kranen does not directly store complete payment card details.

5.2 Cash Payments

Cash payments may be available for local delivery and pickup orders in Sint Maarten.

The following conditions apply:

• Cash payments are accepted in USD.

• Payment must be completed upon delivery or collection.

• Customers are requested to have the correct amount available.

• Products will only be released after full payment has been received.

• A receipt or payment confirmation will be provided.

We may contact customers to confirm cash-payment orders before arranging fulfillment.

5.3 Payment Issues

If an online payment fails or cannot be verified, we may contact you to arrange an alternative payment method.

No additional payment charges will be imposed unless clearly disclosed before purchase and permitted by applicable law.

6. Local Delivery

Klinken & Kranen offers local delivery within designated areas of Sint Maarten.

Delivery availability, fees, and estimated delivery times will be displayed during checkout or otherwise communicated before the order is finalized.

Our authorized local representative may contact you to coordinate delivery.

6.1 Delivery Address

Customers must provide a complete and accurate delivery address and a reachable telephone number.

Please include any relevant delivery instructions that may help us locate your address.

6.2 Delivery Times

We aim to deliver products within the estimated timeframe communicated during checkout or order confirmation.

Estimated delivery times are not guaranteed unless a specific delivery date has been expressly agreed.

If delivery is delayed, we will inform you and arrange an appropriate solution in accordance with applicable law.

6.3 Unsuccessful Delivery

If delivery cannot be completed because the customer is unavailable or incorrect delivery information was provided, we will contact the customer to arrange another delivery attempt.

Additional delivery fees may apply if agreed upon in advance.

6.4 Responsibility During Delivery

Klinken & Kranen remains responsible for orders fulfilled through our authorized local representative.

The risk of loss or damage remains with Klinken & Kranen until the products have been received by the customer or a person designated by the customer, except where applicable law provides otherwise.

7. Order Pickup

Customers may select local pickup where this option is available during checkout.

Once an order is ready for collection, the customer will receive confirmation with pickup instructions.

Pickup location: [LOCAL PICKUP ADDRESS OR ARRANGEMENT, SINT MAARTEN]

Please wait until your order has been confirmed as ready before visiting the pickup location.

Customers may be asked to provide their order number or reasonable proof of purchase.

For cash-payment orders, payment must be completed before the products are released.

If you cannot collect your order at the arranged time, please contact us to reschedule.

8. Right of Withdrawal & Returns

For eligible consumer purchases made through our website, Klinken & Kranen provides a 14-calendar-day withdrawal period during which you may cancel your purchase without giving a reason.

This policy does not restrict any longer or additional rights granted by mandatory consumer protection laws.

8.1 Withdrawal Period

The 14-day withdrawal period begins on the day after the customer, or a person designated by the customer, receives the product.

For orders containing several products delivered separately, the period begins after receipt of the final product, where required by applicable law.

8.2 How to Exercise Your Right of Withdrawal

To cancel your purchase, you must clearly inform Klinken & Kranen of your decision before the applicable withdrawal period expires.

You may notify us through:

• Email: orders@klinkenenkranen.nl

• Our online withdrawal function: [WITHDRAWAL PAGE URL]

• The model withdrawal form provided below.

You do not need to provide a reason for cancellation.

We will acknowledge receipt of an online withdrawal request in a form you can retain.

8.3 Returning Products

After notifying us of your withdrawal, you must return or hand over the products within 14 calendar days, unless a different legally applicable timeframe applies.

Please contact us for return instructions.

Local return location: [RETURN ADDRESS, SINT MAARTEN]

Registered return address: [RETURN ADDRESS, NETHERLANDS]

Customers in Sint Maarten may use the designated local return location in accordance with our return instructions. Do not send back items to the registered address in the Netherlands, unless specifically told.

8.4 Product Condition

Customers are entitled to inspect products as reasonably necessary to determine their nature, characteristics, and functionality.

Please handle products carefully and return any supplied accessories and components.

Where permitted by law, customers may be responsible for any reduction in product value caused by handling beyond what is reasonably necessary to inspect the product.

The absence of original packaging does not automatically remove a statutory right of withdrawal.

8.5 Return Costs

For change-of-mind returns, customers are responsible for the direct costs of returning products, provided these costs were properly disclosed before purchase and applicable law permits this.

Customers may return products to the designated local return location according to our return instructions.

If the product is defective, incorrect, or does not conform to the purchase agreement, Klinken & Kranen will provide an appropriate remedy without charging costs that must legally be borne by the seller.

8.6 Refunds

For valid withdrawals, refunds will be issued within 14 calendar days after we receive the withdrawal notification, unless a shorter period is required by applicable law.

Where legally permitted, we may withhold reimbursement until the products have been received or you have provided acceptable proof that they have been returned, whichever occurs first.

For a complete order cancellation, refunds include standard outgoing delivery charges where required by law.

Additional charges for an expressly selected premium delivery service may be excluded where permitted.

Refunds will normally be issued through the original payment method.

For purchases paid in cash, an alternative refund method may be agreed with the customer without additional charges.

8.7 Exceptions to Withdrawal

Certain products may be excluded from change-of-mind withdrawal rights where a statutory exception applies.

These may include:

• Products made to the customer’s individual specifications or clearly personalized.

• Sealed goods that are genuinely unsuitable for return for health or hygiene reasons once unsealed, where the statutory requirements for this exception are met.

• Other products expressly exempted under applicable consumer legislation.

These exceptions do not affect statutory rights concerning defective or non-conforming products.

For additional information, please refer to our Returns & Refunds Policy.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the product ordered, please contact us as soon as reasonably possible.

Email: order@klinkenenkranen.nl

Please provide your order number, a description of the issue, and photographs if available.

Photographs may help us assess the issue but are not an absolute requirement for exercising statutory rights.

Depending on the circumstances and applicable law, an appropriate solution may include:

• Supplying missing components.

• Repairing the product.

• Replacing the product.

• Providing a price reduction.

• Issuing a refund.

Klinken & Kranen remains responsible for handling valid complaints about products purchased through our website, including products delivered by our local representative.

Nothing in these terms limits your statutory rights relating to product conformity or legal guarantees.

10. Product Installation & Compatibility

Certain products, including door handles, locks, hinges, bathroom fittings, faucets, and related hardware, may require installation.

Customers are encouraged to review all product measurements, specifications, and compatibility information before placing an order.

Products must be installed and used in accordance with the manufacturer’s instructions.

Where appropriate, installation by a qualified professional is recommended.

Klinken & Kranen is not responsible for damage caused solely by improper installation, unauthorized modification, or misuse where that damage is not attributable to Klinken & Kranen.

This provision does not exclude any liability that cannot legally be excluded, including liability relating to defective products or inadequate installation instructions.

11. Limited Stock & Promotional Offers

Certain products may be available in limited quantities.

Promotional offers are valid only under the conditions stated in the promotion.

We reserve the right to discontinue promotions or products prospectively, without affecting accepted orders or statutory consumer rights.

Discounted, promotional, and clearance products remain subject to applicable consumer protection rights.

If an ordered item is unavailable, we will contact you to arrange an appropriate alternative or refund.

12. Website Information

We make reasonable efforts to ensure that all information on our website is accurate, complete, and current.

Occasional technical errors, typographical mistakes, incorrect stock updates, or temporary interruptions may occur.

We may correct website information and product listings when necessary.

Nothing in this section limits rights arising from accepted orders or inaccurate or misleading product information under applicable law.

13. Intellectual Property

The Klinken & Kranen name, original branding, logos, website design, written content, and original product photography are protected by applicable intellectual property laws.

Content may not be reproduced, distributed, or used commercially without prior permission, except where permitted by law.

Third-party trademarks, product photographs, and other intellectual property remain the property of their respective owners.

14. Privacy & Data Protection

Klinken & Kranen respects the privacy of its customers and processes personal information in accordance with applicable data protection legislation.

Customer information may be collected and processed to:

• Process orders and payments.

• Arrange local delivery and pickup.

• Provide customer support.

• Handle returns and complaints.

• Maintain legally required business records.

• Communicate important order updates.

Necessary order information may be shared with our authorized local representative in Sint Maarten solely for order fulfillment and related customer service purposes.

Additional information about the collection, processing, storage, and protection of personal data is available in our Privacy Policy.

15. Liability

Klinken & Kranen makes reasonable efforts to fulfill orders correctly and provide accurate product information.

To the extent permitted by applicable law, we are not liable for losses caused solely by improper use, unauthorized modification, or circumstances beyond our reasonable control where legal responsibility does not rest with Klinken & Kranen.

Nothing in these Terms & Conditions limits or excludes liability that cannot lawfully be restricted, including liability relating to mandatory consumer protection rights, defective products, or failure to fulfill statutory obligations.

16. Customer Service & Complaints

We aim to handle all customer inquiries and complaints fairly and professionally.

For questions or concerns regarding an order, please contact:

Klinken & Kranen Customer Service

Email: info@klinkenenkranen.nl

Phone / WhatsApp: [CONTACT NUMBER]

Please include your order number and a brief description of your inquiry.

Our local representative may assist with practical delivery and collection arrangements. Klinken & Kranen remains responsible for the purchase agreement and applicable customer service obligations.

We aim to respond to customer inquiries within 48 hours.

17. Governing Law & Disputes

These Terms & Conditions are governed by the laws of the Netherlands, subject to any mandatory consumer protection provisions that apply to the transaction under applicable private international law.

Nothing in these Terms & Conditions excludes or restricts mandatory consumer rights that cannot lawfully be waived.

Any disputes arising from purchases made through our website will be handled in accordance with applicable rules concerning jurisdiction and consumer protection.

18. Changes to These Terms

Klinken & Kranen may update these Terms & Conditions from time to time to reflect changes in business operations, services, or applicable legislation.

Updated terms will be published on our website.

Unless mandatory law provides otherwise, the Terms & Conditions applicable to an order will generally be those made available to the customer when the order was placed.

19. Contact Information

Klinken & Kranen

Sole Proprietorship (Eenmanszaak)

Westerpark 138, 2231DM, Rijnsburg

The Netherlands

Chamber of Commerce (KvK): 63060876

VAT identification number: NL002225022B40

Email: info@klinkenenkranen.nl

Phone / WhatsApp: [CONTACT NUMBER]

Website: www.klinkenenkranen.nl

Local Operations — Sint Maarten

Product storage, delivery, collection, and local return arrangements are coordinated through our authorized representative in Sint Maarten.

Appendix A — Model Withdrawal Form

Complete and return this form only if you wish to withdraw from your purchase. You may also notify us by email or use the online withdrawal function on our website.

To: Klinken & Kranen

Email: order@klinkenenkranen.nl

Address: [REGISTERED SINT MAARTEN BUSINESS ADDRESS]

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Product(s): ______________________

Order number: ______________________

Ordered on: ______________________

Received on: ______________________

Customer name: ______________________

Customer address: ______________________

Date: ______________________

Signature (only if submitted on paper): ______________________

Thank you for shopping with Klinken & Kranen — quality products for your home and projects, conveniently available in Sint Maarten.